Please see our COVID-19 safety measures.

Chauffeur Company of the Year 2018 & 2019

Contact Us +44 (0) 20 3355 3333

FAQs

FAQs

“I have great peace of mind to know that my guests are in such good hands.”

Head Concierge, The Lanesborough, London

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  • Award Winning Service

    Award Winning Service

  • Extensive fleet of new, high specification luxury vehicles

    Extensive fleet of new, high spec vehicles

  • VIP Meet and Assist service at all UK airports and major airports around the world

    VIP Meet & Assist service at all UK airports

  • Supplementry Services

    Supplementary Services

  • Licenced close protection security services & armoured vehicles

    Security and armoured vehicle services

COVID-19 FAQ's

  • Have you put provisions in place for passenger and chauffeur safety?

    Absolutely, the safety of our clients and colleagues is our highest priority. We have implemented a number of new procedures during these unprecedented times to ensure you travel in a safe and hygienic environment. Please click here to see the full brief of the precautionary and safety measures we have implemented.

  • If you use a sub-contractor will there be the same precautionary measures in place?

    Our vehicles are all company owned so we can ensure all our safety protocols are followed correctly. On the rare occasions we have to subcontract a booking we only use individuals that have completed our COVID-19 training ensuring you receive the same standard of care.

  • Do I have to wear a face mask?

    If a protective screen has not been fitted in the vehicle, we kindly ask that all passengers wear a face mask while travelling in the vehicle. If you do not have a face mask, a complimentary PPE kit will be offered to you on arrival which contains two masks, two pairs of gloves, hand sanitiser gel and a medical grade wipe.

  • Will my chauffeur be wearing a face mask?

    Yes, your chauffeur will be wearing a face mask as well as sanitised nitrile gloves and will refrain from shaking hands.

  • Do you have protective screens in the vehicles?

    We have fitted protective screens in most of the Mercedes-Benz V Class and S Class vehicles. The screens have been tailor made for the interior cabin and have been fabricated from 4mm high-quality class 1 fire-resistant polycarbonate and conform with the criteria set out by our regulator, Transport for London.

  • Are the vehicles sanitised?

    All our vehicles will undertake a three-stage clean. The vehicle will be fully valeted inside and out as usual but will then undergo a second clean with medial grade sanitiser on all interior surfaces especially focusing on contact areas and exterior door handles. Once the interior has been fully sanitised a third stage clean of the interior cabin is conducted using ultraviolet light. Your chauffeur will pass a UVC wand over all the interior contact areas of the vehicle to leave the area as hygienically clean as possible.

Airport Transfer FAQ’s

  • Where will my chauffeur meet me?

    Your chauffeur will be waiting in a prominent position holding a name-board in the arrivals hall (just after you exit customs). Once your chauffeur is in position in the arrivals hall, he will send you a text message (if a mobile contact number has been provided) introducing himself and explaining where he is waiting for you. If you are unable to locate your chauffeur, please either call his mobile (his contact number will be provided on your booking confirmation) or call our office on +44 (0) 20 3355 3333.

  • Will my chauffeur be there if my flight is early or extremely delayed?

    We monitor all arriving flights so if there is a major change to the arrival time, we will automatically adjust the booking accordingly and notify you by email of the change. If there are any further delays once your chauffeur has arrived in the terminal, waiting time is charged at 30 minute intervals.

  • Can someone meet me at the door of the aircraft?

    We can arrange an agent to meet you and your group at the aerobridge when you disembark the aircraft. The agent will escort you through immigration and customs to your waiting chauffeur in the arrivals hall. This service is an additional cost.

  • Can I smoke in the airport and/or the vehicle?

    Smoking is prohibited within UK airport terminal buildings and all private hire vehicles. However, smoking is permitted in designated areas outside the terminal building which your chauffeur will be happy to show you before taking you to your vehicle. Furthermore, should you wish to smoke after you have left the airport, just let your chauffeur know and he will stop en-route to your destination at an appropriate location for you.

  • How long is the journey from Central London to the Airport?

    The journey times can vary depending on the time of day, road and weather conditions. We recommend allowing the following amount of time to reach each London airport from Central London:

    Heathrow Airport 60 minutes
    Gatwick Airport 90 minutes
    Luton Airport 90 minutes
    Farnborough Airport 90 minutes
    Biggin Hill Airport 80 minutes
    Stanstead Airport 100 minutes
    Southend Airport 120 minutes

  • How much luggage can we fit in the vehicle?

    Saloon/sedan vehicles can carry 2 large cases and two small hand luggage items. The Range Rovers can hold 2 large cases and two small cases, and the larger V Classes can hold 4 large cases and 4 small cases. If you have an excess of luggage, we can provide you with an additional luggage van.

  • How soon before my flight should I arrive at the airport?

    We recommend arriving 3 hours in advance for all long-haul flights and 2 hours in advance for domestic/short-haul flights.

Chauffeur and Vehicle FAQ’s

  • Will our chauffeur respect our privacy?

    Your chauffeur will unconditionally respect your privacy and confidentiality. Our chauffeurs are career professionals, very prudent and discreet. In addition, as standard practice our chauffeurs all sign a non-disclosure agreement with Belgraves of London.

  • Will our chauffeur help us with our luggage?

    Yes, your chauffeur will help you with your luggage and assist you in any way he can from the moment you meet.

  • Will our chauffeur drive considerately and open the door for me?

    A smooth journey is all part of the Belgraves of London experience. Your chauffeur will always drive at a safe speed within the legal limits, observing road conditions and traffic, your comfort and safety is paramount. Your chauffeur is consistently aware of your safety and will always open your door for you.

  • Will our chauffeur be smartly dressed?

    Your chauffeur will be attired in a two or three-piece charcoal grey suit, pressed white shirt, black tie and polished shoes along with a company pin on their lapel and of course will be well groomed.

  • Will our chauffeur know his way around?

    Rest assured your chauffeur will have an extensive knowledge of Central London and will choose the most appropriate route according to traffic conditions and the time of day. To further enhance your experience, we ask for as much information of your journey be provided at the point of booking so we can brief your chauffeur in advance.

  • How old are your vehicles?

    Our vehicles are never more than 3 years old and all come with a high specification on board.

  • Will my vehicle be clean?

    Your chauffeur driven vehicle will be valeted to a very high standard in advance of your booking. We believe you should always feel like the first person to step foot in the vehicle.

  • Will my vehicle be safe?

    Safety is our priority. We primarily use Mercedes-Benz and Land Rover vehicles which have exceptionally high safety ratings. All vehicles undergo a Ministry of Transport check every 6 months and an inspection by our regulator every 12 months. All oil, tyre pressure and water levels are checked on a regular basis and we carry out random spot checks on all our vehicles to ensure maintenance of our standards.

  • What amenities do you have in the vehicles?

    All vehicles have radio/CD player and the facility to listen to your music from your device via Bluetooth. Most vehicles come with rear entertainment where you are able to watch Freeview television, USB content and surf the internet. Complimentary Wi-Fi is available in all vehicles, if required please specify when booking.

  • Can I charge my phone in the vehicle?

    All Belgraves of London vehicles have phone chargers for Android, iPhone and Blackberry devices. Some vehicles also have charging pads built in for later model phones.

  • Do you provide bottled mineral water in the vehicle?

    Yes, we provide complimentary Evian along with luxury Spa Towels, mints and tissues.

  • Can I smoke in the vehicle?

    It is prohibited by law in the UK to smoke in a private hire vehicle. However, your chauffeur would be happy to make as many stops as you like for smoke breaks.

  • Can I bring my pet in the car with me?

    We do allow pets in the vehicles by prior arrangement as long as they are in a carrier, this must be requested at the point of booking. Assistance dogs will always be allowed in the vehicle without condition.

Booking and Pricing FAQ’s

  • How far in advance should I book?

    We can usually accommodate bookings made within a few hours of your journey. However, we recommend you book as soon as you know your travel plans to ensure availability.

  • When should I pay for my booking?

    For clients without an account we require a 25% deposit to secure the booking with the balance due 7 days prior to the journey. If your booking is made within 7 days of the journey full payment will be required before the journey starts.

  • Do young children count as passengers?

    Yes, all children count as a passenger regardless of age.

  • We have children travelling with us, do you provide child seats?

    Just let us know the ages of the children when booking and we will provide the appropriate child seats free of charge. Please note you will have to fit the seats yourself in accordance with the law.

  • Do you have a price list?

    Yes, our full tariff can be requested by emailing reservations@belgravesoflondon.com. Alternatively, basic prices can be seen for each vehicle on the fleet section of our website.

  • Do your prices include VAT?

    VAT is not included on the quoted rates and is charged at 20%

  • Are there any additional charges?

    Parking is charged at cost and kept to a minimum. The Central London congestion charge is added if your journey enters the CC Zone during the hours of operation.

  • Do you charge waiting time?

    We offer 15 minutes free waiting time on collection and 45 minutes free waiting time on an airport collection. After this period waiting time is charged at the relevant rate (of the vehicle) at 30-minute intervals.

  • Do you charge extra on bank holidays?

    We only have a surcharge on Christmas day, Boxing day and New Year’s Day.

  • Can I set up an account?

    Yes, we would be delighted to set up a personal or corporate account for you. This will facilitate bookings and we can invoice you per journey, weekly or monthly, just let us know your preference. Account customers also benefit from preferential rates.